Creating addictive customer experiences.
Building high-performing, deeply engaged cultures.
Transforming leadership.
Creating addictive customer experiences.
Building high-performing, deeply engaged cultures.
Transforming leadership.
Our clients engage us to design and deploy solutions that create cultures of customer-centricity, build Standards of Excellence, launch Signature Experience Journeys & custom "Wow" Playbooks - that together drive customer loyalty and create raving fans of their brand.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Sir Richard Branson.
An employee-first culture drives pride, purpose, and passion resulting in an engaged and empowered workforce.
Our clients leverage our award-winning expertise to benchmark, align and unify their leadership capabilities through our Leadership Transformation;
Leadership Assessment and Recommendations; Standards of Excellence; and Signature Experience Design.
Our keynotes focus on actionable insights and inspiring thought-leadership designed to engage and captivate your audience. We specialize in educational, high-energy presentations that deliver implementable best-practices, ideas, and proactive strategies.
Antonia was recently interviewed about the importance of having an explicit CX strategy when undergoing Digital Transformation.
This article ran in the Raconteur insert in The London Times on September 25, 2024.
Host Mike Sacopulos explores the intersection of healthcare and hospitality with Antonia Hock. They discuss how healthcare can learn from the hospitality industry’s focus on culture, teamwork, and a genuine care mindset to enhance patient experiences.
Ms. Hock emphasizes the importance of empowerment, daily reinforcement of positive culture, and attention to emotional needs. Through personal anecdotes and practical advice, she illustrates how healthcare professionals can adopt hospitality principles to improve patient care and outcomes.
"Curiosity Keeps us all Growing". Thinking Like an Outlier - Read Antonia's interview in The Summer 2024 Edition of Outlier Magazine.
Click below to read or download the article.
Service Excellence is a foundation of all great brands, and companies that practice it enjoy advantages in their market by enhancing their customer engagement, exceeding the service provided by competitors, and relentlessly focusing on Wow moments big & small.
Our new One-Day Onsite Workshop focuses on creating that internal Culture of Excellence required to consistently deliver great service and memorable Wows to every customer, every time.
Exeleon magazine recently honored Antonia with the cover for their issue on Transformational Women Leaders of the Year for her role in Creating the Future of Experience.
Click below to read or download the article.
Our firm has authored extensive thought leadership. We welcome you to explore our library of highly-acclaimed articles from publications including Forbes, Wall Street Journal, Reuters, Business Insider, Fast Company, and Entrepreneur.
The skills required to be a great leader have changed dramatically over the past half-decade. Our latest Leadership Whitepaper outlines 13 Playbook Essentials for helping business leaders at all levels close the gap and succeed in today's modern world.
Our curated thought leadership including white papers, implementation strategies, case studies, and special invite-only webcasts are only available to our newsletter subscribers. We also offer exclusive programs and special offers to our newsletter community.
Antonia covers our firm's favorite topics: Brand Transformation; Business Innovation; Employee Experience; Customer Experience; Service Experience; and Leadership - as well as her unique take on the world and lessons from outside the corporate arena, in her blog.