We leverage our award-winning expertise to assess, design, and implement employee experience models that capture the hearts, minds of your employees allowing you to retain talent, increase workforce happiness & productivity, and become an employer of choice.
Great experience starts with a consistent and cohesive model that defines excellence for your employee interactions and company culture. We remove ambiguity, increase positive sentiment, and create a deeply engaged workforce.
We bring our propriety engagement methodology to design onboarding and employee retention journeys that create emotional brand connections, decrease turnover, and amplify pride and passion.
We are experts in assessing the current state of your culture and bringing forward both strategic and tactical opportunities for improvement and evolution.
We take your existing employee journeys and map signature designed employee experiences to elevate and differentiate your brand. We specialize in creating unique experiences that are meaningful, impactful, and heart-felt for your workforce.
Great companies have special, cherished, and meaningful cultures that define the workplace environment and create pride, passion, and performance. Whether you are a heritage brand, a start-up, or a multi-national entity, we can capture and evolve your special DNA and weave it into the fabric of your business.
Antonia explains why culture comes first and why a strong culture of Wow is the foundation on which to build employee Service Excellence Standards, Signature Customer Experiences, and a cohesive and integrated digital strategy.
Antonia talks about the importance of aligning with clients on CX and EX projects and defining success together. This may include standard survey metrics (NPS, CSAT, JD Power etc.) or specific goals around increasing customer loyalty and decreasing customer/employee churn.