CONSULTANTS WITH PASSION FOR CUSTOMER & EMPLOYEE EXPERIENCE
Our global clients rely on our results-driven expertise in Customer Experience, Employee Experience and Leadership.
With a belief in excellence without compromise, our only objective is achieving yours; We innovate. We design. We execute.
People are the heart of all businesses and business is all about connection. Your most important resources are your employees as they drive the connections to your customers - and your customers expect authentic, innovative and thoughtful engagement.
We pride ourselves on delivering sustainable results by leveraging our decades of business leadership combined with practical “boots on the ground” experience deeply rooted in a results-oriented mindset.
Our team brings an award-winning multi-industry background in technology, hospitality, and consulting. They are experts in their field and bring decades of experience from organizations of all sizes across multiple industries, sectors, and geographies.
Our firm operates with a deep passion to help organizations strengthen their customer experience, employee engagement, leadership and business performance.
Together with our clients, we are setting new standards for excellence by implementing our unique processes and strategies across a diverse portfolio of industries.
ANTONIA J.A. HOCK, OUR FOUNDER & CEO
Antonia is a world-renowned expert in customer and employee experience, leadership, and building experience-based brands.
Her career is rooted in delivering customer-centric service models for companies of all sizes, implementing game-changing employee culture, and innovating customer experiences, all with an emphasis on tangible results and lasting impact.
She uses her high-energy, bold, and unapologetic style to help companies succeed through creating a relentless mindset of excellence and innovation. In both business and as an accomplished athlete and freestyle climber, Antonia champions sustainable processes and results, always emphasizing an actionable and goal-oriented approach.
Before launching the firm, Antonia spent six years as the Global Head of The Ritz-Carlton Leadership Center. For the two decades prior to The Ritz-Carlton, Antonia held executive positions for demanding tech giants including Microsoft, HP and Siemens.
She has led numerous organizational transformation projects for some of the world’s largest brands. Her multi-industry background in technology, hospitality and consulting has shaped her unique perspective and philosophy around creating exceptional customer experiences and building world-class employee culture.
She holds a double bachelor’s degree in Asian Studies/Civilization & Political Science/Economics from Dartmouth College.
NICOLAS OROLIN, OUR Chief Delivery Officer
Nick is an internationally recognized expert in organizational culture, leadership and business transformation.
Prior to joining the firm, Nick spent over two decades as a senior executive driving ground-breaking innovation and business transformation for both small technology companies and global enterprise software & services corporations.
He has led and developed large international business units across all corporate disciplines including sales, marketing, product management, product development, finance and operations; consistently producing market-beating growth, increased client satisfaction, and improved operational performance.
Nick holds 7 software technology patents in Business Intelligence and has authored extensive thought leadership across multiple industries. He brings deep experience in domestic and international strategy & operations and has built culturally diverse teams from all around the world. Most recently, he was President of a multinational ERP company with offices on four continents.
Nick holds a first-class undergraduate (B.Sc.Econ.) degree in Economics & Management Studies from the University of Wales, and a master’s degree (M.Phil.) in Management Studies from Oxford University, where his dissertation was on the effects of organizational storytelling on leadership and culture. He extended his thesis and conducted additional post-graduate research at The Judge Business School, Cambridge University.
