Antonia J. A. Hock & Associates
Antonia J. A. Hock & Associates
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  • More
    • Home
    • What We Do
      • Customer Experience (CX)
      • Employee Experience (EX)
      • Leadership Consulting
      • Keynotes & Speaking
      • CX Workshops
    • Our Insights
      • Our Blog
      • Press Room
      • Thought Leadership
      • Newsletter
    • Book Antonia
    • About
    • Contact
  • Home
  • What We Do
    • Customer Experience (CX)
    • Employee Experience (EX)
    • Leadership Consulting
    • Keynotes & Speaking
    • CX Workshops
  • Our Insights
    • Our Blog
    • Press Room
    • Thought Leadership
    • Newsletter
  • Book Antonia
  • About
  • Contact

OUR THOUGHT LEADERSHIP DRIVES INNOVATION FOR COMPANIES AROUND THE WORLD.

We have an extensive library of publications featured in leading worldwide journals and magazines.

Our consultants have been global thought leaders for over a decade, and we have a published library of over one hundred articles. Below, we have curated a selection of recent features. 

The Role of CX in Digital Transformation (Antonia J.A. Hock interview)

Lessons from Hospitality: Healthcare Learnings in Innovating in Leadership & Patient Experience

Lessons from Hospitality: Healthcare Learnings in Innovating in Leadership & Patient Experience

Raconteur insert in The London Times, September 24, 2025

Lessons from Hospitality: Healthcare Learnings in Innovating in Leadership & Patient Experience

Lessons from Hospitality: Healthcare Learnings in Innovating in Leadership & Patient Experience

Lessons from Hospitality: Healthcare Learnings in Innovating in Leadership & Patient Experience

American Association of Physician Leadership (AAPL)

Creating the Magic: Forecasting the Luxury High-Rise Experience

Lessons from Hospitality: Healthcare Learnings in Innovating in Leadership & Patient Experience

Leadership Lessons Healthcare Can Learn from the Hospitality Industry

Livabl

Leadership Lessons Healthcare Can Learn from the Hospitality Industry

Antonia Hock: Global Speaker, Thought Leader & Expert in Customer & Employee Experience.

Leadership Lessons Healthcare Can Learn from the Hospitality Industry

Sound Practice Podcast (AAPL)

3 Questions with Antonia J.A. Hock

Antonia Hock: Global Speaker, Thought Leader & Expert in Customer & Employee Experience.

Antonia Hock: Global Speaker, Thought Leader & Expert in Customer & Employee Experience.

Multifamily Executive Magazine Interview

Antonia Hock: Global Speaker, Thought Leader & Expert in Customer & Employee Experience.

Antonia Hock: Global Speaker, Thought Leader & Expert in Customer & Employee Experience.

Antonia Hock: Global Speaker, Thought Leader & Expert in Customer & Employee Experience.

Evoke Greatness Podcast

How to Lead Through Chaos, with Antonia J.A. Hock!

Weaving, Disruption, and Purpose (with Antonia J.A. Hock).

Interview Sessions with Antonia J.A. Hock (Episode 202).

Brilliantly Resilient Podcast (Episode 140)

Interview Sessions with Antonia J.A. Hock (Episode 202).

Weaving, Disruption, and Purpose (with Antonia J.A. Hock).

Interview Sessions with Antonia J.A. Hock (Episode 202).

Always Better than Yesterday with Ryan Hartley | A Podcast for Heart Centered Leaders

Weaving, Disruption, and Purpose (with Antonia J.A. Hock).

Weaving, Disruption, and Purpose (with Antonia J.A. Hock).

Making the Shift from Entrepreneur to Leader with Antonia J.A. Hock.

The Combustion Chronicles Podcast (Episode 79)

Making the Shift from Entrepreneur to Leader with Antonia J.A. Hock.

Making the Shift from Entrepreneur to Leader with Antonia J.A. Hock.

Making the Shift from Entrepreneur to Leader with Antonia J.A. Hock.

Barron's Advisor Podcast

Burnout at the Top: Why we must Focus on the CEO Experience

Making the Shift from Entrepreneur to Leader with Antonia J.A. Hock.

Burnout at the Top: Why we must Focus on the CEO Experience

The CEO Magazine

Going Big and Facing Challenges (with Antonia Hock)

Making the Shift from Entrepreneur to Leader with Antonia J.A. Hock.

Burnout at the Top: Why we must Focus on the CEO Experience


The She-Suite Podcast

Why Experience-First Entrepreneurs Win Consumers

sHeroes: How Antonia Hock is Changing the Culture of Luxury

Why Experience-First Entrepreneurs Win Consumers

Entrepreneur

The Best Ways to Deal with Angry Customers

sHeroes: How Antonia Hock is Changing the Culture of Luxury

Why Experience-First Entrepreneurs Win Consumers

The Wall Street Journal

sHeroes: How Antonia Hock is Changing the Culture of Luxury

sHeroes: How Antonia Hock is Changing the Culture of Luxury

Create Indelible Human Experiences: An Interview with Antonia Hock

Thrive Global

Create Indelible Human Experiences: An Interview with Antonia Hock

Create Indelible Human Experiences: An Interview with Antonia Hock

Create Indelible Human Experiences: An Interview with Antonia Hock

Adam Mendler

Antonia Hock: How to Take Your Company from Good to Great

Create Indelible Human Experiences: An Interview with Antonia Hock

Antonia Hock: How to Take Your Company from Good to Great

Medium

Global Leaders Today

Create Indelible Human Experiences: An Interview with Antonia Hock

Antonia Hock: How to Take Your Company from Good to Great

Four Activities To Improve Diversity Of Thought Amongst Your Team

Women on Topp

Association of MBAs

Authority Magazine

Empowering Advice from 5 Top Female Executives on Why You Should Follow Your Dreams

Authority Magazine

Association of MBAs

Authority Magazine

Brand Makeovers: Antonia Hock on The 5 Things You Should Do to Upgrade and Re-Energize Your Brand and Image

Association of MBAs

Association of MBAs

Association of MBAs

Mindfulness can unlock resiliency and innovation in challenging times

Fast Company

Authority Magazine

Fast Company

7 Soft Skills Recruiters Value During Uncertain Hiring Times

WTW

Authority Magazine

Fast Company

How to Boost Creativity in a Virtual Environment

Authority Magazine

Authority Magazine

Authority Magazine

How To Take Your Company From Good To Great

SHRM

Authority Magazine

Authority Magazine

Hail to the ‘Humble’ Manager

Authority Magazine

Authority Magazine

Authority Magazine

How We Can Leverage The Power Of Gratitude To Improve Our Overall Mental Wellness

SHRM

Authority Magazine

Authority Magazine

Humble Managers Improve Business Performance

Reuters

Press 1 for Nick

Press 1 for Nick

 Are you being served? Five-star tips for client relations in a masked era

Press 1 for Nick

Press 1 for Nick

Press 1 for Nick

Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]

SWAAY

Press 1 for Nick

Be Customer Led Podcast

Leave Fear Behind by Doing It Scared

Be Customer Led Podcast

Be Customer Led Podcast

Be Customer Led Podcast

Antonia Hock talks Service Experience, Service Recovery Experience, and Connecting EX to CX

You Turn Podcast

Be Customer Led Podcast

The New P&L Podcast

How To Be More Resilient At Work with Antonia Hock

The New P&L Podcast

Be Customer Led Podcast

The New P&L Podcast

The New P&L speaks to Antonia Hock, Global Head of the Ritz-Carlton Leadership Center

CHIEF

Return on Creativity

Return on Creativity

Why More Women Aren't Joining B2B Sales — and What Executives Can Do About It

Return on Creativity

Return on Creativity

Return on Creativity

Return on Creativity: Return on Leadership

BAI

Return on Creativity

BAI

What Chick-fil-A can Teach Bankers

Authority Magazine

The Luxury Item Podcast

Authority Magazine

 “5 Things You Need To Know To Create A Successful Service Based Business”

Forbes

The Luxury Item Podcast

Authority Magazine

Will Coronavirus Improve Customer Service?

The Luxury Item Podcast

The Luxury Item Podcast

The Luxury Item Podcast

Antonia Hock, Global Head of The Ritz-Carlton Leadership Center

SWAAY

SWAAY

The Luxury Item Podcast

Closed Mouths Don’t Get Fed And Other Career Lessons from the Boardroom

SWAAY

SWAAY

SWAAY

Why Mindfulness Is The Key To Innovating In Challenging Times

SWAAY

SWAAY

SWAAY

Women Against Women: The Workplace Discrimination You Need to Know About

UNOBSTRUCTED Podcast

UNOBSTRUCTED Podcast

UNOBSTRUCTED Podcast

Unobstructed: The Ritz-Carlton Experience w/ Antonia Hock

Bitbean

UNOBSTRUCTED Podcast

UNOBSTRUCTED Podcast

How to Rebuild in the Post COVID Economy

Total Retail

UNOBSTRUCTED Podcast

Total Retail

3 Ways to Stand Out in Today’s Retail Environment

Fast Company

The Financial Diet (TFD)

Total Retail

6 Ways to Build Emotional Resiliency in Uncertain Times

The Zoe Report

The Financial Diet (TFD)

The Financial Diet (TFD)

This Quick & Easy Habit Will Help Maximize Your Productivity At Home

The Financial Diet (TFD)

The Financial Diet (TFD)

The Financial Diet (TFD)

6 Rules For Networking Without Feeling Sleazy

CMS Wire

Women’s Wear Daily (WWD)

Elite Learning

Meeting Customer Needs This Holiday Season

Elite Learning

Women’s Wear Daily (WWD)

Elite Learning

Surviving and Succeeding Through Staffing Shortages

Women’s Wear Daily (WWD)

Women’s Wear Daily (WWD)

Women’s Wear Daily (WWD)

In Crisis Management Mode? Consider the Virtues of Vulnerability

Training.com

Interview with Fotis Georgiadis

Women’s Wear Daily (WWD)

Where Does Gen Z Fit in The Future of Work After Coronavirus?

Interview with Fotis Georgiadis

Interview with Fotis Georgiadis

Interview with Fotis Georgiadis

Rising Through Resilience; Five Things You Can Do To Become More Resilient

CMS Wire

Interview with Fotis Georgiadis

Interview with Fotis Georgiadis

Which KPIs Are Right to Measure Your Customer Experience?

Thrive Global

Authority Magazine

Thrive Global

Women In Wellness: Make time Every Day to Challenge Your Body

SHRM

Authority Magazine

Thrive Global

Innovative Ways Companies Convey Culture When Hiring Remotely

Authority Magazine

Authority Magazine

Authority Magazine

The Future Of Retail In The Post Pandemic World

Authority Magazine

Authority Magazine

Authority Magazine

How We Plan To Rebuild In The Post COVID Economy

Fast Company

Authority Magazine

Fast Company

5 Ways to Get Better at Trusting Your Gut

Forbes

Authority Magazine

Fast Company

Creating Value Through Meaningful Experiences: How Volkswagen Australia Wins Customers And Earns Their Loyalty

American Express

American Express

American Express

Why Diversity of Thought Is the Key Ingredient for Better Business

Adobe Blog

American Express

American Express

Meet Your Future Employees: Generation Z

AOL.

American Express

AOL.

13 quotes from inspiring women that will leave you feeling empowered

ANA

Modern Marketing Today

AOL.

Brands Need to Bridge Expanding Gaps in Customer Experience

Modern Marketing Today

Modern Marketing Today

Modern Marketing Today

5 Values That Engage Employees, Which Creates Happy Customers

Disruptor Daily

Modern Marketing Today

Modern Marketing Today

What’s the Future of Retail? 47 Experts Share Their Insights

Oracle: Customer Experience Blog

Oracle: Customer Experience Blog

Oracle: Customer Experience Blog

4 Brands That Mastered the Omnichannel Customer Experience

Inspirations & Celebrations

Oracle: Customer Experience Blog

Oracle: Customer Experience Blog

Celebrating International Women’s Day with Girl Power Advice by 25 Inspiring Women

CMS Wire

Oracle: Customer Experience Blog

Worldwide Business Research: eTail West 2019 (Video)

Why Mobile Customer Experience Is Still Lagging

Worldwide Business Research: eTail West 2019 (Video)

Worldwide Business Research: eTail West 2019 (Video)

Worldwide Business Research: eTail West 2019 (Video)

Micro Moments That Can Lead To Big CX Wins

Multi-Channel Merchant

Worldwide Business Research: eTail West 2019 (Video)

Multi-Channel Merchant

Getting the Culture Right Unlocks Great Customer Experience (multichannelmerchant.com) 

Forbes

Worldwide Business Research: eTail West 2019 (Video)

Multi-Channel Merchant

Shareable Moments on Social Drive Sales 

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Copyright © 2024 Antonia J.A. Hock & Associates - All Rights Reserved

2831 St. Rose Parkway, Suite 200, Henderson, Nevada 89052

Info@AntoniaHock.com

(725) 666-5700

  • Home
  • Customer Experience (CX)
  • Employee Experience (EX)
  • Leadership Consulting
  • Keynotes & Speaking
  • CX Workshops
  • Our Blog
  • Press Room
  • Thought Leadership
  • Newsletter
  • Book Antonia
  • About
  • Contact

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