PRACTICAL, ACTIONABLE AND INTERACTIVE. ENGAGING WORKSHOPS THAT TAKE YOUR CX TO THE NEXT LEVEL.

Service Excellence is a foundation of all great brands, and companies that practice it enjoy advantages in their market by enhancing their customer engagement, exceeding the service provided by competitors, and relentlessly focusing on WOW moments big and small.

This One-Day Onsite Workshop focuses on creating that internal Culture of Excellence required to consistently deliver great service and memorable Wows to every customer, every time.

PART ONE:  Starting the Day: SWOT 2.0

Get caffeinated! The day starts with a highly interactive new take on an old exercise. Forget the B-school SWOT analysis from twenty years ago, our instructors will guide your team through a totally new way of viewing your business, and you'll be amazed at the ideas your team will come up with.

PART TWO:  Interactive, Engaging and Thought-Provoking Instructor-Led Workshop with Exercises:

Creating Passionate Advocates dives into how modern consumer preferences and behavior have changed and what that means today for delivering great service, outstanding experiences. and creating passionate brand advocates.

Great companies have an environment that supports exceptional service and world-class experiences, In Great Service / Steps of Service we take a detailed look at what makes these Wow-centric cultures so successful. 

Wow! Creating Memorable Moments takes a high-level look at the science behind the Wow moments, based on our firm's pioneering research, and how we can create memorable experiences for our customers and each other.

PART THREE:  Putting the Theory into Practice: Building Wow Moments for your Customers!

We end the day as we began, with an immersive group exercise. Here, the entire team is able to immediately put the lessons of the day into practice, as our instructors guide them through creating your own unique and personalized Wow moments. 

Every business faces times when errors, mishaps, and unmet expectations occur with customers. These are opportunities to turn a challenge into a brand-defining moment that improves a customer relationship. 

In this knowledge transfer session, we share our methodology, highlighting the connection between exceptional service recovery and brand loyalty. 

The stakes are higher than ever to architect and implement effective recovery strategies. This high-energy, interactive program will also inspire collaboration across your team and focus on the power of awareness and anticipation to deploy frictionless problem resolution.

This Two-Hour Onsite Workshop is available to clients who have completed Workshop #1. A detailed agenda is available on request.

To learn more about our one-day workshops, please reach out to us. We can accommodate small groups (6-8 attendees) all the way up to large groups (60-70 attendees). We look forward to hearing from you!